Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: December 2024
Privacy at a Glance
Information We Collect
Information You Provide
- Account Information: Email address, name, password (encrypted)
- Profile Data: Optional profile picture, preferences, settings
- Payment Information: Billing details for paid plans (processed by secure third parties)
- Communications: Messages you send to our support team
Information We Automatically Collect
- Usage Data: Features used, download history, session duration
- Device Information: Browser type, operating system, IP address
- Performance Data: Error logs, crash reports, loading times
- Analytics: Aggregated usage patterns and service performance metrics
What We Don't Collect
- • Content of videos you download
- • Detailed browsing history outside our service
- • Personal files or documents
- • Social media passwords or login credentials
How We Use Your Information
Core Service Functions
- • Provide video downloading services
- • Maintain your account and preferences
- • Process payments and manage subscriptions
- • Provide customer support
- • Send important service updates
Service Improvement
- • Analyze usage patterns to improve features
- • Debug technical issues and optimize performance
- • Develop new tools and capabilities
- • Ensure security and prevent abuse
- • Comply with legal requirements
How We Share Information
We Never Sell Your Data
Graber has never sold personal information and never will. Your data is not a product.
Limited Sharing Situations
Service Providers
We work with trusted partners for hosting, payment processing, and analytics. They can only use data to provide services to us and are bound by strict agreements.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and the safety of our users.
Business Transfers
In the event of a merger or acquisition, user data would be transferred as part of the business assets, subject to the same privacy protections.
Data Security & Storage
Encryption
All data encrypted in transit (TLS 1.3) and at rest (AES-256)
Secure Hosting
SOC 2 compliant data centers with 24/7 monitoring
Access Control
Strict employee access controls and regular security audits
Data Retention
- • Account data: Retained while your account is active plus 30 days
- • Usage logs: Automatically deleted after 90 days
- • Downloaded content: Never stored on our servers
- • Payment records: Retained for 7 years for legal compliance
Cookies & Tracking
Essential Cookies
Required for core functionality:
- • Authentication and session management
- • Security and fraud prevention
- • User preferences and settings
Optional Cookies
You can opt out of these:
- • Analytics and performance tracking
- • Feature usage statistics
- • A/B testing and optimization
Your Privacy Rights & Controls
Access & Control
- • Access: View all data we have about you
- • Update: Correct or modify your information
- • Export: Download your data in portable formats
- • Delete: Remove your account and associated data
Privacy Settings
- • Analytics: Opt out of usage tracking
- • Communications: Control email preferences
- • Visibility: Manage profile information
- • History: Clear download history anytime
How to Exercise Your Rights
Account Settings
Most controls available in your account dashboard
Email Request
Contact [email protected] for special requests
Response Time
We respond to requests within 30 days
International Privacy
GDPR Compliance (EU)
- • Lawful basis for processing personal data
- • Data Protection Officer appointed
- • Right to be forgotten honored
- • Data portability supported
- • Breach notification within 72 hours
CCPA Compliance (California)
- • Right to know what data is collected
- • Right to delete personal information
- • Right to opt-out of data sales (we don't sell)
- • Non-discrimination for exercising rights
- • Transparent privacy practices
Data Transfers
If you're located outside the US, your data may be transferred to and processed in the United States. We use Standard Contractual Clauses and other legal mechanisms to ensure adequate protection for international data transfers.
Children's Privacy
Age Requirement
Graber is not intended for children under 13. We do not knowingly collect personal information from children under 13 years of age.
If we discover we have collected information from a child under 13, we will delete such information immediately. Parents who believe their child has provided us with information should contact us at [email protected].
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- • Email notification for significant changes
- • In-app notifications
- • Updated date at top of policy
- • Prominent notice on website
Your Options
- • Review changes before they take effect
- • Contact us with questions or concerns
- • Delete your account if you disagree
- • Continue using = acceptance of changes
Contact Us About Privacy
We're committed to protecting your privacy and are here to help with any questions or concerns.
Privacy Team
Email: [email protected]
Response Time: Within 48 hours
Address: 123 Tech Street, Suite 100
San Francisco, CA 94105